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Returning

Please read these terms (Exchange and Return Terms) carefully before ordering products from the TaylorMade online store. TaylorMade is the designer and manufacturer of products offered in this TaylorMade online store.

By ordering products on this TaylorMade online store, you agree to be bound by TaylorMade Exchange and Return Terms. If you do not agree with any of these Terms, please do not purchase from this TaylorMade online store.

Because we want you to be 100% satisfied with your purchase and experience with us, you will be able to return your purchase(s) made at taylormadegolf.com.sg within 14 days of receipt of your order for a full refund. Please call our customer service agents to find out how to process your returns.

TaylorMade Golf a division of adidas Singapore Pte Ltd Exchange Policy
taylormadegolf.com.sg does not exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. It is only possible to obtain a refund on returns when the return is in line with our return policy.

Damaged and Defective Products
For TaylorMade, quality is paramount. TaylorMade had thoroughly tested all products in real-life conditions to ensure they are fully capable of standing up to their use for which they were designed. It is extremely rare for TaylorMade products to be damaged or defective.

Returned products are inspected by our Quality Assurance Department. If there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications, we undertake to fully refund the cost of any defective products.

If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will be returned to you. We do not refund products:

  • Obtained from a source other than taylormadegolf.com.sg
  • Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
  • Damaged by misuse or activities other than the intended purpose

Eligibility of Return

  • Return process must be initiated within 14 days of order receipt.
  • Items should not be used and should be in its original packaging.
  • Clubs returns will only be accepted if the original wrapping has not been detached or removed.

Return Procedure
To initiate a return, or if you have questions regarding defective merchandize returns for products purchased online on http://taylormadegolf.com.sg please contact our Customer Service team or email us at sg-cs@sea.tmag.com

Refunds
The length of time your return is in transit is beyond our control, although once we do receive your return we will process your request as quickly as possible. We therefore require you to allow us at least 21 days to receive and process your return. Although TaylorMade will refund you your purchase price within 2 days after processing your return, your bank or credit card company may require additional period of time to process your refund and for the refund to be reflected in your account. If you do not receive your refund within 21 days, please contact our Customer Service team to check on the status of our refund.

We will refund full purchase price of the relevant product(s) returned to us excluding shipping charges (if any). Refunds will be given in the same form as the payment for the original purchase.